itelBPO Smart Solutions
  • MEX
  • $6,000.00 a $9,000.00
  • Salary
  • Full Time

Medical, dental benefits, vision and life & accident insurance


#itelbpo

At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family.

Key duties include (but are not limited to):

    • Supervise everyday working of department operating process and increase efficiency of workers for various growth oriented programs.
    • Fluent English
    • Maintain and provide efficient backup to ensure achievement of all team goals
    • Provide training to workers and provide upgrade to various technical skills.
    • Analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
    • Analyze and ensure better result to fulfill all business requirements.
    • Prepare regular reports, perform audit on various operations and evaluate processes as per business requirements.
    • Prepare project updates within required timeframe and delegate individual tasks to all employees.
    • Provide support and join improvement based methods
    • Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
    • Supervise effective compilation and collection of information and data to enhance growth.
    • Monitor all administrative functions as per requirement.

     

    Salario: $6,000.00 a $9,000.00 /mes

Knowledge, Skills and Abilities:

  • Communicates effectively, cooperatively and persuasively
  • Practical understanding of customer service, process metrics and analytics
  • Proficient Microsoft Office Suite skills (Word, Excel, PowerPoint) & Google Docs, hands on user of quality systems and forecasting tools
  • Proven ability to meet deadlines, manage multiple priorities and achieve results in a fast paced and demanding work environment.
  • Demonstrated ability to foster an environment of team work, customer satisfaction, communication, approachability and empowerment.
  • Has managed larger scale teams of 50 or more team members
  • Must be detailed oriented, strong ability to multi-task
  • Exceptional problem solving skills - must be able to identify areas of concern and offer solutions/recommendations.
  • Excellent written and verbal communication skills

Minimum Education/Training:

  • 1+ years experience in a management capacity (not supervisory), preferably in an inbound/outbound customer service, sales or collection center
  • Business Process Outsourcing (BPO) client management experience helpful

Salary

  •  $6,000.00 a $9,000.00 /mes

 

itelBPO Smart Solutions
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