itelBPO Smart Solutions
  • Montego Bay, JAM
  • Full Time

We are looking for persons to join our itebpo Smart Solutions Family at our Montego Bay location as Customer Service Representatives!

  • Are you a cooperative and sympathetic listener?
  • Do you enjoy working in a customer service, team-oriented environment?
  • Are you people-focused and willing to give helpful service?

FUNdamental Skills

  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 40 wpm
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)


  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in St. James and surrounding areas.

Joining the itel family, you will experience ....

  • Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend two weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation 
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staff
  • A fun environment! We respect our employees and strive to make our environment exciting and fun!


itelBPO Smart Solutions
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