itelBPO Smart Solutions
  • Montego Bay, JAM
  • Full Time

DESCRIPTION
The Collections Representatives are responsible for interfacing with customers on Collection activities for the client.

We are looking for persons to join our FamilY at our Montego Bay location as Collections Representatives!

HOURS
This is a full-time, long-term position.

These positions are most easily accessible for candidates in St. James and surrounding areas.

We offer the following to ensure an enjoyable work experience:
Paid Training- Training will extend four weeks, Monday to Friday.

Excellent training and supervisory support - to help you feel comfortable servicing our customers.

Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers    in an entry level position.

Competitive Salary

Health and Life Insurance
Lunch benefits
Free transportation
Free Wi-Fi
Beautiful state of the art office- Waterfront, Chill rooms, friendly staff and fun environment!
We respect our employees and strive to make our environment exciting and fun!

The Collections Representatives are responsible for interfacing with customers on Collection activities for the client. Our representatives work in an Omni channel environment utilizing, Phone, Emails, Text, and Chat. Working in a fast-paced environment, we are looking for representatives who have the desire to engage, listen, and make important decisions that affect consumers' access to finance. Must be able to Speak with a Smile while getting your message across.

QUALIFICATIONS AND KEY COMPETENCIES:

  • Minimum 5 CSEC passes including grade 1 or 2 in English A and Mathematics
  • Experience in Collections
  • Ability and willingness to create a positive and memorable customer experience
  • Strong negotiation skills  when dealing with accounts in default
  • Ability to utilize tools and existing policies, and a willingness to conduct additional research when needed
  • Importance on ability to perform FCR
  • Superior communications skills
  • Strong listening skills
  • Ability to adjust to fast-paced environment without degradation in adherence to policy and processes
  • Team player with strong, team target priorities
  • Strong organizational and follow-up skills
  • Possess analytical and problem-solving skills
  • Must understand and prioritize requests and resolve issues immediately
  • Attention to details on every customer interaction
  • Ability to follow guidelines with confidence to make decisions when required
itelBPO Smart Solutions
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to ApplicantPro's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
.
logo Home What We Do About Pay Per Click Careers