itelBPO Smart Solutions
  • Kingston, JAM
  • Full Time

Paid Training, Health and Life Insurance, Lunch Benefits, Chill Room, Free Transportation

We are looking for persons to join our itelbpo Smart Solutions Family at our New Kingston location as Reservations Sales Specialists!

  • Do you enjoy detailed precise work?
  • Do you enjoy working at a steady consistent pace?
  • Are you comfortable with communication that  is factual, polite, and professional in nature?
  • Are you able to speak with great specificity and knowledgeable detail.
  • Are you people-focused and willing to give helpful service?

The Reservations Sales Specialist will be responsible for selling Hilton hotels worldwide to prospective customers by answering incoming calls, utilizing excellent communication, persuasive sales ability and world class customer service, to consult with them in reaching customized solutions to their travel needs.

FUNdamental Skills

  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Some work experience in a customer oriented and/or sales role and knowledge of the hospitality industry would be an asset  
  • Be able to work well with people, have strong negotiation skills, can overcome objections, and can upsell/cross sell
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 25 to 35 wpm
  • Must be 18 years and older
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)


  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in Kingston and surrounding areas.

Joining the itel family, you will experience ....

  • Paid Training - Training will extend 5 weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers and operational personnel started their careers in an entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staff
  • A fun environment! We respect our employees and strive to make our environment exciting.

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itelBPO Smart Solutions
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