itelBPO Smart Solutions
  • BHS
  • Full Time

Incentives, Medical Plan, Paid Training

We are looking for persons to join our itelbpo Smart Solutions Family at our Grand Bahama, Bahamas location as Customer Care Supervisor!

  • Supervises and coaches a team of up to 16 employees who receive inbound calls from customers
  • and or potential customers
  • Responsible for the daily implementation of call center policies and procedures by team members
  • Ensures performance standards and guidelines are met by team members
  • The supervisor has authority for personnel actions and oversees day to day operations of group;
  • interviewing, hiring and performance management as needed
  • Able to analyze and troubleshoot customer affecting processes
  • Responsibility for enabling and developing employees to meet organizational and career goals
  • Overall familiarity with company and industry standards
  • May be called on to work with international partners in a training capacity
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Responsible for monitoring the quality of calls received by the group
  • Other duties can be assigned by management
FUNdamental Skills
  • Education: At least an Associate Degree 
  • 2-3 years call center Supervisor or Team Lead experience required
  • Must have proven experience handling escalated calls
  • Experience coaching and mentoring team members
  • Must have excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Outstanding organizational and time management skills
  • Ability to manage multiple tasks simultaneously
  • Solid analytical and problem-solving skills
  • Proficient in MS Office
  • Self-motivated
  • Team player and the ability to work effectively in a dynamic environment


  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and weekends.
  • This position is most easily accessible for candidates in Grand Bahama.

Joining the itel family, you will experience ....

  • Paid Training 
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement
  • Competitive Salary
  • Medical Plan
  • A fun environment! We respect our employees and strive to make our environment exciting.


itelBPO Smart Solutions
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