itelBPO Smart Solutions
  • BHS
  • Full Time

Incentives, Medical Plan, Paid Training


We are looking for persons to join our itelbpo Smart Solutions Family at our Grand Bahama, Bahamas location as Reservations Specialists!

  • Do you enjoy detailed precise work?
  • Are you comfortable with communication that is factual, polite, and professional in nature?
  • Are you able to speak with great specificity and knowledgeable detail?
  • Are you people-focused and willing to give helpful service?

The Reservations Specialist is responsible for capturing sales for several of the world's most elegant and sophisticated hotels by assisting prospective customers with reservations, inquiries, cancellations and quotes, utilizing effective and efficient  customer service.

Responsibilities

  • Answer all incoming calls in a courteous and efficient manner with focus on converting into a reservation, while following company standards
  • Engage the guests to understand their preferences and book room reservations
  • Educate guests on hotel amenities
  • Maximize sales by using effective upselling

FUNdamental Skills

  • Education: Preferred passes in Maths and English at BGCSE/CSEC or equivalent level
  • Some work experience in a customer oriented and/or sales role and knowledge of the hospitality industry would be an asset  
  • Be an individual who loves interacting with and serving others, while creating a wonderful experience for all customers
  • Have strong negotiation skills,  can overcome objections and can upsell/cross sell
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 25 to 35 wpm
  • Must be 18 years and older
  • Must have a valid Passport and NIB

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.

Flexibility is key as this roles operates days, nights, holidays and weekends.

This position is most easily accessible for candidates in Grand Bahama.

Joining the itel family, you will experience ....

  • Paid Training - Training will extend 2 weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement
  • Competitive Salary
  • Medical Plan
  • A fun environment! We respect our employees and strive to make our environment exciting.

#FunBeginsHere

itelBPO Smart Solutions
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