itelBPO Smart Solutions
  • KY, USA
  • 10.50
  • Hourly
  • Full Time

Medical, dental benefits, vision and life & accident insurance


#itel at-home

At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills from the comfort of their home office. If you enjoy a work environment where you have to be efficient, self-managed ,patient, and empathetic , that also allows you to use your commitment to customer satisfaction and an ability to make quick and accurate decisions we have the opportunity you been looking for...

What you'll be doing:

  • Answering inbound phone calls regarding a customers account
  • Making outbound calls to follow up on customers
  • Resolving your customer issues quickly in a fast paced environment
  • Building customer relationships, earning their loyalty and trust.
  • Smiling as you speak with our customers, our customers can hear the smile
  • Working from your home office

FUNdamental Skills:

  • 1 year of call center experience
  • 2 years' of customer service experience
  • Performance based metrics understanding
  • Computer proficiency with applications
  • A strong desire to continue growing and succeeding as a Customer Service Representative
  • Bilingual is an added plus!
  • Demonstrating empathy, Placing yourself in the customer's shoes
  • Comfortable using primarily e-mail and chat to communicate with colleagues daily
  • Confidence in your  self -motivation techniques  
  • Ability to troubleshoot basic technical issues

Home office /workstation requirements:  

  • A clean desk
  • Quiet environment free of distractions
  • Ergonomically correct workspace

  Technical Requirements:

  • Computer Processor type
    • Intel Core i3 4th generation and above, Intel Core i5 or Intel Core i7 processor
    • AMD A8, AMD A10, AMD A12, AMD E2 and above processor
  • Computer Speed
    • 2.00 Ghz or faster processor speed
  • Computer RAM
    • 4 GB, although 8 GB is preferred
  • Internet Speed
    • 5 Mbps Download
    • 5 Mbps Upload
  • USB Headset

 

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • The opportunity to access your earned pay within 24 hours of earning it through PayActiv
  • Paid training
  • Set schedules majority of shifts are 31-45 hours/week with other opportunities available
  • Medical, dental benefits, vision and life & accident insurance for full time employees
  • Opportunities to earn additional income through incentives
  • Planned Time Off pay
  • Working in virtual self-management/self- motivated environment
  • World class virtual team / coaching work environment

 

Plus, when you work from home you have the potential to save money & time :

  • No gas costs to drive into work
  • No lunch expenses because you forgot to bring your lunch to the office
  • No getting stuck in traffic
  • Working in clothing that you feel comfortable in each day

 

Finally, competitive compensation including opportunity to earn a monthly bonus

  • $10.50 per hour

Bonus potential of up to $4.00 additional per hour

#FunBeginsHere

itelBPO Smart Solutions
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