itelBPO Smart Solutions
  • JAM
  • Full Time

Free Wi-Fi, Lunch benefits, Health and Life Insurance, Paid Training

We are looking for persons to join our itebpo Smart Solutions Family at our Montego Bay location as Collection/ Loan Verification Representative!

Don't have experience in collection but enjoy working in a customer service, team-oriented environment? Are you a cooperative and active listener? Are you looking to be employed at a company that values employees and treat them like family? Then apply and be part of the team at itelbpo Smart Solutions. The Collection/ Loan Verification Representative will be responsible for interfacing with customers by placing outbound collections calls and taking inbound calls to solve payment discrepancies. The Collection/ Loan Verification Representative will also review and verify customers' account information in accordance with company standards.

Joining the itel family, you will experience ....

  • Paid Training- Monday through Friday, 8am to 5pm daily.  Training will extend five weeks.
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
  • Competitive Salary
  • Health and Life Insurance
  • Lunch benefits
  • Free transportation
  • Free Wi-Fi
  • Beautiful location, cafeteria onsite, Chill room, friendly staffA fun environment!
  • We respect our employees and strive to make our environment exciting and fun!


  • Review customers' accounts for missing or incorrect information and document verification on new loans
  • Send notifications to customers reminding them of their upcoming due date and payment options available
  • Research, resolve, and respond to questions received via telephone calls, emails and text messages
  • Provide high quality customer service regarding collection issues
  • Contact active/inactive clients on delinquent payments while exercising professional customer service
  • Review the account information, and/or ask probing questions of the customer in order to better understand potential objections to payment
  • Develop rapport and demonstrate a caring attitude with customers
  • Perform other assigned duties necessary to support the Collections Department

FUNdamental Skills

  • Education: Preferred passes in Maths and English  at CSEC or equivalent level
  • Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
  • Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
  • Minimum typing speed of 35 wpm
  • Must possess a valid Jamaican ID (Passport, National ID or Driver's License)
  • Previous experience in customer service or collections required
  • Strong negotiation skills when dealing with accounts in default
  • Must be a team player with strong, team target priorities
  • Must have a keen eye for details
  • Ability to follow guidelines with confidence to make decisions when required
  • Must be 18 years and older


  • This is a full-time career with growth potentials.
  • Flexibility is key as this roles operates days, nights, holidays and Saturdays.
  • This position is most easily accessible for candidates in St. James and surrounding areas.


itelBPO Smart Solutions
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